Privacy policy

PRIVACY POLICY
Last updated: May 25, 2025

This Privacy Policy describes how Bonne Coffee Co. ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or interact with our website https://bonnecoffee.com (the “Site”), or otherwise engage with any of our services (collectively, the “Services”).

By using our Site or Services, you consent to the practices described in this policy. If you do not agree with this Privacy Policy, please do not use the Site.

1. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted to this page and reflected with a new “Last updated” date.

2. PERSONAL INFORMATION WE COLLECT

Information You Provide Directly:

  • Contact details (name, address, email, phone)
  • Order and billing information
  • Account information (username, password, etc.)
  • Customer support communications

Information We Collect Automatically:

Information from Third Parties:

  • Shopify (platform)
  • Payment processors
  • Marketing and advertising partners
  • Analytics and fulfillment service providers

3. HOW WE USE YOUR PERSONAL INFORMATION

  • To process orders and fulfill contracts
  • To manage your account and customer service
  • For marketing and promotional communications
  • To improve our services and website experience
  • To detect fraud and ensure security
  • To comply with legal obligations

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may share your information with:

  • Service providers (e.g., payment processors, shipping carriers)
  • Business and marketing partners
  • Affiliates or legal entities within our corporate group
  • Government or law enforcement when legally required
  • In the event of a business transaction (e.g., merger or acquisition)

We do not sell or share your personal information for profiling or advertising purposes without consent.

5. COOKIES
We use cookies to operate, personalize, and improve the Site. You may block cookies via your browser settings, but doing so may limit functionality.

Details on Shopify cookies: https://www.shopify.com/legal/cookies

6. THIRD-PARTY LINKS
Our website may contain links to third-party sites. We are not responsible for the content, privacy, or practices of any linked site. Please review their policies independently.

7. CHILDREN’S DATA
Our Services are not intended for children under the age of 16. We do not knowingly collect data from children. If you believe we have collected such data, please contact us to request deletion.

8. SECURITY & RETENTION
We take security seriously but cannot guarantee 100% protection. Do not share passwords, and contact us immediately if your account may have been compromised.

We retain personal information only as long as necessary for purposes such as account management, order processing, legal compliance, or dispute resolution.

9. YOUR RIGHTS
Depending on your location, you may have the following rights:

  • Access or request a copy of your data
  • Request correction or deletion
  • Withdraw consent
  • Request data portability
  • Restrict or object to processing
  • Opt-out of marketing communications

To exercise any of these rights, email info@bonnecoffee.com or write to the address below. We may verify your identity before processing your request.

10. COMPLAINTS
If you’re not satisfied with our handling of your personal data, you may file a complaint with your local data protection authority. You may also contact us directly to appeal any decisions we make in response to your requests.

11. INTERNATIONAL TRANSFERS
We may process and store your personal information outside your country of residence, including in Canada and the United States. We rely on legal mechanisms such as Standard Contractual Clauses for any international data transfers.

12. CONTACT US
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Bonne Coffee Co.
Email: info@bonnecoffee.com